Problem

You can access your Heart when you are at home but when you connect outside of your WiFi your Heart can't be reached. This bug was caused in version before fw 3.1.0 and it has to do with a remote session that has expired and your Heart are unable to connect after this.

Solution

Open the Animus Home app
Go to Settings→Remote Access
Disable "Remote Access" and then enable it again
Now you have a session that is online and one that is offline, you have to delete the session that is offline from your Animus Cloud.
Go to https://www.animushome.com/users/heart
Press "Disconnect" on the sessions that are offline.

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