Animus Home provides a smart home system with the multi-protocol controller, Animus Heart, supporting many different devices from different brands. For technical support go to animushome.com/support.
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| title | Can I control my Animus Home smart home through app or desktop? |
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Animus Home apps are available for Android and iOS devices. You can also access Animus Heart from a web browser and operate it from there. See Desktop View. |
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| title | Is it possible for other family members to control my smart home? |
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Multiple users can access the same Heart, however, no restrictions can be set to users. |
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| title | How do I update my Animus Heart? |
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The Animus Home app will notify you when an update is available and ask if you want to update. You can also manually check for new updates in the app, go to Settings → Update. |
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| title | What happens when I lose internet connection? |
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You can still control any local smart products and your Automations will continue to operate even with lost internet connection. However, you need to be at home to control them manually. Things that stops working are online services that operate online (on cloud), such as voice control. Also, you will not be able to access your Animus Heart when being outside of your home. |
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| title | How do I add new devices? |
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New devices are added through the Devices-page in the Animus Home app or the desktop view. Click on the + icon on this page and choose the device you wish to add. Different devices have different steps, so make sure to follow the steps on the screen carefully. |
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| title | I have a Z-Wave device, how do I add it to Animus Heart? |
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Z-Wave devices are listed in the device-group called “Z-Wave Devices”. From there you can choose to add your device Automatically or a Guided setup. Either way, an inclusion process will start which will require some physical step on the device that you are adding. This often means clicking three times on a push-button. You can also read about how to add and remove a device from your app in this article. |
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| title | Can I develop my own applications with Animus Home API-s? |
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Yes you can. The Animus Home platform offers an open API. Here is how you get started: Coming soon You can get help and discuss your solution on the Animus Talk forum. |
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| title | I cannot login to my Animus Heart and password reset is not working. What do I do? |
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Your email can’t be used as a username when logging in locally. Usually users forgets this and tries to log in to their Animus Heart with their email. If you have forgotten the username, send yourself a “Forgot my password”-email and look for your username in the received mail.
Note 1: This does not apply to the cloud-account login.
Note 2: The login-process is being improved to avoid any confusions in the future. |
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| title | My Wi-Fi looses connection with the Heart. What is wrong? |
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There can be many factors of why the Wi-Fi connection is not working properly. There are a few things to check - see list below. When all of these has been checked, make a restart of your Heart by unplugging the power and plugging it back in. Animus Heart Wi-Fi works only on the 2,4GHz band. Make sure your Wi-Fi router don’t try to connect to the 5GHz band. In some cases the Wi-Fi runs on Channel 12-13, and this causes a problem. These channels are blocked so don’t use them. Solution: Change channel. Wi-Fi has different security levels. The lower security called WEP is not allowed. If this is set on your Wi-Fi router, then the Heart won’t connect to it. Solution: Change to a higher security like WPA2.
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Compatibility
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| title | Which protocol/s does Animus Heart support natively? |
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Animus Heart supports Z-Wave Plus with S2 security, Wi-Fi, protocols on the 433MHz frequency. It also supports Bluetooth but is not yet activated in our OS. |
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| title | Does Animus Heart support Zigbee devices? |
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Animus Heart does not support the Zigbee protocol natively. However, the most popular Zigbee devices are supported via our Philips Hue bridge support. |
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| title | Is Animus Heart compatible with Philips Hue and IKEA Trådfri? |
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Animus Heart supports the Philips Hue Bridge. If you have a Hue-bridge, then you can add Philips Hue lights, IKEA Trådfri, Innr lights and Trust lights through the Animus Home app. |
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| title | I have an IP camera, is it possible to get this in my Animus Heart? |
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Animus Heart supports cameras on the RTSP protocol. You can add the video stream and show it on your Animus Home app.
Note: In Automations you can also take camera snapshots and send them to your e-mail. |
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| title | I want to know if my smart device is compatible to Animus Heart? |
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We have created a list of smart devices that we support, click here to see the list. There are devices not in the list that actually are supported, often they are cameras, Z-Wave or 433MHz devices. |
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| title | Could you please integrate this smart product, I didn’t find it in the list over devices you support? |
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We want to integrate as many smart home products as possible. Please suggest which devices you wish us to integrate here. |
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