Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
We are currently doing some maintenance work on our cloud services. This will affect remote access, google home, emails, push notifications etc.
Contact Support
We will take care of your request as soon as possible
General
Suggest improvement
See a place where we can do better or just have an idea you want to share? We're all ears.
Required fields are marked with an asterisk*
{"xsrfToken":"d366c4fc6aa4e9f277c6b8017e55132c9dbf028d_lout","branding":{"id":"1","key":"hcs","name":"Contact Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a7f90223-bd4a-4938-88f8-7ce1a6137db5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NTY3MDJmNi1jOTAxLTRmMzktYTcwMC04OWI2MmZkNDhmYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3ZjkwMjIzLWJkNGEtNDkzOC04OGY4LTdjZTFhNjEzN2RiNSI6WyJyZWFkIl19LCJleHAiOjE3NjU4MDk3NTgsIm5iZiI6MTc2NTgwOTE1OH0.esjWulZpICQImkI5sVO8lw1HvoAn_RDhDjSkVuG9VJw&client=656702f6-c901-4f39-a700-89b62fd48fa2&mode=fit","logoId":"a7f90223-bd4a-4938-88f8-7ce1a6137db5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#167bc1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/41cac324-b54b-4a41-9c43-56b1310217d3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NTY3MDJmNi1jOTAxLTRmMzktYTcwMC04OWI2MmZkNDhmYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQxY2FjMzI0LWI1NGItNGE0MS05YzQzLTU2YjEzMTAyMTdkMyI6WyJyZWFkIl19LCJleHAiOjE3NjU4MDk3NTgsIm5iZiI6MTc2NTgwOTE1OH0.qrPzWQPGRN1lgD2QfDodDZg0G9ebA-csSnvrkUpDWAU&client=656702f6-c901-4f39-a700-89b62fd48fa2&height=300&mode=fit","bannerMediaApiFileId":"41cac324-b54b-4a41-9c43-56b1310217d3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"hcs","projectId":10406,"serviceDeskId":1,"name":"Contact Support","description":"<p>We will take care of your request as soon as possible</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Developer tools","descriptionHtml":"","callToAction":"Developer tools","introHtml":"<p>Can't get your developer environment running? Please check community.animushome.com first.</p>","icon":10943,"iconUrl":"https://animushome.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10943","groups":[2],"key":""},{"id":"26","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Send in any feedback you have as a developer working with Animus Heart.</p>","icon":10983,"iconUrl":"https://animushome.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10983","groups":[2],"key":""},{"id":"3","name":"General questions","descriptionHtml":"","callToAction":"General questions","introHtml":"<p>Have general questions about the product? Select this and we'll be happy to answer your questions.</p>","icon":10965,"iconUrl":"https://animushome.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10965","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10950,"iconUrl":"https://animushome.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10950","groups":[1,2],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better or just have an idea you want to share? We're all ears.</p>","icon":10972,"iconUrl":"https://animushome.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10972","groups":[1],"key":""},{"id":"23","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Get help with a technical or security issue.</p>","icon":10946,"iconUrl":"https://animushome.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10946","groups":[1],"key":""},{"id":"24","name":"E-mail Requests","descriptionHtml":"","callToAction":"E-mail Requests","introHtml":"<p>Requests sent from support email (support@animushome.com)</p>","icon":10942,"iconUrl":"https://animushome.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10942","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10940,"iconUrl":"https://animushome.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10940","groups":[],"key":""},{"id":"6","name":"Suggest device integration","descriptionHtml":"<p>Before sending a new request, please see <a href=\"https://animushome.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">reported device integrations so far </a></p>","callToAction":"Suggest device integration","introHtml":"<p>Let us know what devices you would like to see integrated next.</p>","icon":10985,"iconUrl":"https://animushome.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10985","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":2,"name":"Developer"}],"orderMapping":{"2":[1,5,26],"1":[3,23,5,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6135a1f2-17ed-33ba-986b-8e34d4e2fbe6","appLinkName":"System Confluence","appLinkUrl":"https://animushome.atlassian.net/wiki","spaceKey":"AHK","spaceName":"Animus Home Knowledge","spaceUrl":"https://animushome.atlassian.net/wiki/spaces/AHK","isServer":false},"labels":[],"projectKey":"HCS","serviceDeskId":1,"kbLinkDomainURLs":["https://animushome.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HCS","userLanguageHeader":"IMPORTANT! Maintenance on cloud service","userLanguageMessageWiki":"<p>We are currently doing some maintenance work on our cloud services. This will affect remote access, google home, emails, push notifications etc.</p>","defaultLanguageHeader":"IMPORTANT! Maintenance on cloud service","defaultLanguageMessage":"We are currently doing some maintenance work on our cloud services. This will affect remote access, google home, emails, push notifications etc.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NTY3MDJmNi1jOTAxLTRmMzktYTcwMC04OWI2MmZkNDhmYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NjU4MTAzNTgsIm5iZiI6MTc2NTgwOTE1OCwiYW5vbklkIjoiYW5vbi11c2VyIn0.eDmktAAhqmGlwWy57Bvshxs0hzm5wov-YzREEYw3-Ko","targetCollection":"upload-project-10406","endpointUrl":"https://api.media.atlassian.com","clientId":"656702f6-c901-4f39-a700-89b62fd48fa2","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":7,"projectId":10406,"issueType":{"id":"10003","name":"New Feature"},"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"<p>See a place where we can do better or just have an idea you want to share? We're all ears.</p>","instructions":"","icon":10972,"iconUrl":"https://animushome.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10972","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2025-12-15T15:32:38+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NTY3MDJmNi1jOTAxLTRmMzktYTcwMC04OWI2MmZkNDhmYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NjU4MTAzNTgsIm5iZiI6MTc2NTgwOTE1OCwiYW5vbklkIjoiYW5vbi11c2VyIn0.eDmktAAhqmGlwWy57Bvshxs0hzm5wov-YzREEYw3-Ko","targetCollection":"upload-project-10406","endpointUrl":"https://api.media.atlassian.com","clientId":"656702f6-c901-4f39-a700-89b62fd48fa2","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}